Privacy Policy | Blak Bear

Blak Bear | blakbear.co.uk | Last updated: 12 October 2026

1. Who we are

Blak Bear ("we", "us", "our") runs barbershops in York, Selby and Harrogate and operates the website www.blakbear.co.uk.

We are the data controller for personal information collected through this website, as defined by UK data protection law (the UK GDPR and the Data Protection Act 2018).

Company name: BLAK BEAR BARBERS LIMITED
Registered in England: Company no. 11505107
VAT reg. no.: 475181673
Registered office: 20b Walmgate Walmgate, York, England, YO1 9TJ
Email: contact@blakbear.co.uk

2. What this policy covers

This policy explains how we collect, use and protect your personal information when you visit our website, contact us, or enquire about joining our team or renting a chair.

When you book an appointment, buy a gift card or use the Blak Bear app, you do so through Squire, a third-party booking platform. Squire collects and uses the information you give it under its own privacy policy, which we encourage you to read. We receive some booking details (such as your name, contact details and appointment history) so that we can provide your service.

3. Information we collect

Information you give us: your name, email address, phone number and the contents of your message when you contact us through the website, by email or by phone. If you enquire about joining the team or renting a chair, this may also include your work history and business details.
Information collected automatically: when you visit the website, our website platform and its tools collect technical data such as your IP address, browser type, device, operating system, pages viewed and the time and length of your visit. This is collected using cookies and similar technologies (see section 6).
Booking and customer information: name, contact details, appointment history and preferences, held in the Squire platform and shared with us so we can run your appointment.

We do not knowingly collect sensitive (special category) personal data through this website. Please do not include it in messages to us.

4. How and why we use your information

What we do

Reply to your enquiries and messages

Manage bookings, appointments and gift cards

Consider enquiries from people who want to join the team or rent a chair

Keep our website secure and working properly

Understand how the website is used, to improve it

Send marketing messages, such as offers

Keep accounting and tax records

Why (lawful basis)

Legitimate interests (running our business and answering you)

Performance of a contract with you

Legitimate interests; steps at your request before entering a contract

Legitimate interests

Consent (where analytics cookies are not strictly necessary)

Consent, which you can withdraw at any time

Legal obligation

We do not sell your personal information.

5. Who we share your information with

We only share your information with organisations that help us run the website and our services:

Wix.com Ltd and its group companies: our website is built and hosted on Wix. Wix processes data on our behalf to host the site, run contact forms and provide analytics.
Squire Technologies, Inc.: provides our booking system, payments, gift cards and the Blak Bear app.
Google: for embedded maps and our Google reviews, and for analytics if we enable them.
Meta (Facebook and Instagram) and other social platforms: if you click through to our social media pages, those platforms may collect data under their own policies.
Professional advisers and authorities: such as accountants, insurers and legal advisers, or where the law requires us to disclose information.

These providers may process data outside the UK, including in the EU, Israel and the US. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or approved standard contractual clauses.

6. Cookies

Our website uses cookies and similar technologies. These fall into the following categories:

Essential cookies: needed for the site to work and stay secure. These do not need your consent.
Functional cookies: remember your settings and choices.
Analytics cookies: help us understand how visitors use the site.
Marketing cookies: used for advertising, if enabled.

When you first visit, you will be asked to accept or decline non-essential cookies, and you can change your choice at any time using the cookie settings on the site. You can also block or delete cookies in your browser settings, though some parts of the site may not work as intended. More detail on the cookies Wix uses is available in Wix's cookie policy.

7. How long we keep your information

We keep personal information only as long as we need it for the purposes above:

Enquiries and messages: up to 12 months after our last contact with you.
Team and chair-rental enquiries: up to 12 months, unless you join us or ask us to delete it sooner.
Accounting and tax records: at least six years, as required by law.
Booking data held by Squire: according to Squire's own retention policy.

8. Keeping your information safe

We take reasonable technical and organisational steps to protect your information, and we choose providers that do the same. No online system is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under UK data protection law, you have the right to:

be told how your information is used (this policy)
access the personal information we hold about you
have inaccurate information corrected
have your information erased in certain circumstances
restrict or object to our use of your information
receive your information in a portable format, in certain circumstances
withdraw consent at any time, where we rely on it (this will not affect earlier use)

To use any of these rights, email contact@blakbear.co.uk. We will normally respond within one month. We may need to confirm your identity first.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Children

Our website is not aimed at children under 13, and we do not knowingly collect their personal information through it. If you think a child has given us information, please contact us and we will delete it.

12. Links to other sites

Our website links to third-party sites and services, including Squire, Google, Instagram and Facebook. We are not responsible for their privacy practices, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top showing when it was last changed.

14. Contact us

Questions about this policy or your information? Email contact@blakbear.co.uk or call York 01904 733652, Selby 01757 709996 or Harrogate 01423 223446.